Important update regarding Works with Nest integration

2019-09-03

Laurie Adams

Important update regarding
Works with Nest integration

Ruud is dedicated to providing the best protection and control experience for you. At times, partners make business changes and system updates, which can affect our users. Though these changes are out of our control, we continue to work on solutions to assist our customers.

Back in May, Google® made an announcement regarding Nest. They stated that they were discontinuing support of the Works with Nest program and encouraged users to migrate their Nest accounts to Google accounts. Unfortunately, this migration of accounts will cancel your product's connection between Nest and Ruud.

Ruud HVAC customers using the EcoNet Smart Thermostat will not experience any loss of normal HVAC controls by migrating their Nest account to a Google account. If you are using Nest to control Ruud water heaters, this capability will be lost if you migrate to a Google Account.

Please Note:

If you are using Nest Protect to automatically disable your gas water heater in the case of fire or fumes, this capability will be lost if you migrate to a Google Account.

Thanks to users' requests, Google has decided to allow current Nest Integrations to continue after August 31, 2019, but only if you follow specific steps. Below are the steps you can take to ensure that Nest continues to work with your Ruud connected products beyond August 31, 2019.

Please DO NOT migrate your Nest account to a Google account. Completing a Nest account migration will cause Ruud and other Works with Nest integrations to be permanently disconnected. This process is not reversible.

DO NOT disconnect Nest products from your Ruud product after August 31, 2019. If you disconnect Nest after this date, you will not be able to reconnect it. This will also affect users that choose not to migrate their Nest accounts to a Google account.

Additional information is available on nest.com/whatshappening.

No matter what your choice is regarding Nest migration, be assured that all Ruud related smart features and alerts will continue to be available to you. Should you have any further questions about the Works with Nest program and how it will affect your Ruud experience, please don’t hesitate to reach out to our Customer Support team. Give us a call at 1-800-255-2388, or email us at help@ruudsupport.com.