Rheem Recalls to Repair Water Heaters Due to Fire and Burn Hazards; Sold Exclusively at Home Depot
2016-05-26
Rheem Recalls to Repair Water Heaters Due to Fire
and Burn Hazards; Sold Exclusively at Home Depot
http://www.cpsc.gov/en/Recalls/2016/Rheem-Recalls-to-Repair-Water-Heaters/
Recall Summary
Name of Product: Rheem electric water
heaters
Hazard: The control panel on the water heaters can
overheat, posing fire and burn hazards.
Remedy: Repair
Consumers
should immediately turn off and stop using the recalled water heaters.
Consumers should contact Rheem to request a free repair by a Rheem field
technician.
Consumer Contact: Rheem toll-free at 866-369-
4786 from 7 a.m. to 7 p.m. CT Monday through Saturday and from 8 a.m. to 3:30
p.m. CT on Sunday or online at www.rheem.com
and click on Recall Information for more information.
Recall Details
Units: About 54,000
Description: This
recall involves Rheem brand “Performance Platinum” electric water heaters in
40, 50 and 80 gallon capacities. The recalled water heaters are gray and have
the “Performance Platinum” Rheem logo decal on the front above the thermostat
control panel. The water heaters have a rating plate near the bottom of the
unit with the model number, date of manufacture and serial number. Recalled
water heaters have the following model number and have a serial number within
the following ranges:
|
Model Number |
Serial Number Ranges |
Date Code
|
|
XE40M12EC55U0 |
A0114XXXXX to A5214XXXXX M0114XXXXX to M5214XXXXX Q0114XXXXX to Q5214XXXXX A0515XXXXX A1015XXXXX to A1615XXXXX |
01Jan2014
– 21Dec2014 30Jan2015 03Mar2015 – 13Apr2015 |
|
XE50M12EC55U0 |
A0114XXXXX to A5214XXXXX M0114XXXXX to M5214XXXXX Q0114XXXXX to Q5214XXXXX A0515XXXXX A1015XXXXX to A1615XXXXX |
01Jan2014
– 21Dec2014 30Jan2015 03Mar2015
– 13Apr2015 |
|
XE50T12EC55U0 |
A0114XXXXX to A5214XXXXX M0114XXXXX to M5214XXXXX Q0114XXXXX to Q5214XXXXX |
1Jan2014
– 21Dec2014 |
|
XE80T12EC55U0 |
A0114XXXXX to A5214XXXXX M0114XXXXX to M5214XXXXX Q0114XXXXX to Q5214XXXXX |
1Jan2014
– 21Dec2014 |
Incidents/Injuries: The firm has received
296 reports of control panels
overheating, including one report of a fire which resulted in $5,800 in
property damage. No injuries have been reported.
Sold exclusively at: The Home Depot stores nationwide
and online from January 2014 through April 2016 for between $450 and $720.
Distributor/Manufacturer: Rheem Sales Company
Inc., of Montgomery, Ala.
Manufactured in: U.S. and Mexico
Photos
Recalled Rheem brand Performance Platinum electric water heater.
The rating plate is located near the bottom of the unit.
The rating plate shows the model number, date of manufacture and serial
number.
The Performance Platinum Rheem logo decal is on the front
above the thermostat control panel.
About
U.S. CPSC:
The U.S. Consumer Product Safety Commission is charged with protecting the
public from unreasonable risks of injury or death associated with the use of
thousands of types of consumer products under the agency’s jurisdiction. Deaths, injuries, and property damage from
consumer product incidents cost the nation more than $1 trillion annually. CPSC
is committed to protecting consumers and families from products that pose a
fire, electrical, chemical or mechanical hazard. CPSC’s work to ensure the
safety of consumer products - such as toys, cribs, power tools, cigarette
lighters and household chemicals – contributed to a decline in the rate of deaths
and injuries associated with consumer products over the past 40 years.
Federal law bars any person
from selling products subject to a publicly-announced voluntary recall by a
manufacturer or a mandatory recall ordered by the Commission.
To report a
dangerous product or a product-related injury go online to www.SaferProducts.gov
or call CPSC’s Hotline at 800-638-2772 or teletypewriter at 301-595-7054 for the hearing impaired.
Consumers can obtain news release and recall information at www.cpsc.gov,
on Twitter @USCPSC or by subscribing
to CPSC’s free e-mail newsletters.
CPSC Consumer Information Hotline
Contact us
at this toll-free number if you have questions about a recall:
800-638-2772
(TTY 301-595-7054)
Times: 8
a.m. – 5:30 p.m. ET; Messages can be left anytime
Call to
get product safety and other agency information and to report unsafe products.
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